Lifetime Training is the UK’s largest apprenticeship training provider, operating across five sectors with approximately 17,000 learners currently on programme. Lifetime’s strategic vision is to build on its position as market leader, working with key partners across the Hospitality, Retail, Care, Digital and Management Services sectors.
Lifetime selected Aptem in March 2021, following a year-long procurement process. This case study explores how the successful switch to Aptem is enabling Lifetime to continue to put learners at the heart of the organisation, while also realising productivity improvements across the business. Achieving this balance helps focus resources on the right places to drive quality in terms of:
- Learner experience and achievement
- Employer engagement
- Apprenticeship take-up and impact
17,000
Lifetime operates acoss five sectors with approximately 17,000 learners currently on programme.
Before Aptem, data from different platforms rarely matched, admin was overwhelming, and we risked losing sight of what mattered most – helping learners and employers succeed.
Nicole Smith, Chief Operating Officer
Commercial viability as a driver for learner success
Dom Wilkinson, Product Owner at Lifetime, says of the current sector landscape, “As any provider will know, it’s complicated to operate within apprenticeship- and work-based learning, and the margins are very, very tight. It’s vitally important for us to work towards operational efficiency so that we free up our people to concentrate on service delivery to learners and employers.
“We are very focused on making sure that what matters is the learner: that they have a great experience and walk away with tangible skills that are going to benefit them in the workplace. Otherwise, you’re number-crunching for no reason. The commercial consideration of capitalising on our investment in Aptem goes hand in hand with our relentless focus on customer experience.”
Resources
Lifetime
