In today’s competitive training landscape, apprenticeship and vocational training providers need more than just effective technology. They need ongoing support, tailored training, and strategic insight to truly maximise learner success. Aptem’s Platinum service package is designed to deliver exactly that – combining advanced system features with high-touch partnership to empower your organisation at every stage.

What is the Platinum service package?

Aptem’s Platinum package is its most comprehensive level of support, created for providers seeking maximum efficiency and the ability to stay ahead of sector changes. It goes far beyond standard system access, offering:

• A full annual tenant audit with an implementation consultant, identifying new ways to streamline and enhance delivery.
• Monthly, quarterly and annual service reviews with your own named Customer Success Manager (CSM), mapping progress against your strategic goals.
• Two days of bespoke, in-depth training for your staff, every year.
• Unlimited support access for your team champions, ensuring ongoing knowledge and confidence.
• Detailed usage reports and access to a dedicated support dashboard
  Aptem’s service packages – Silver, Gold and Platinum, are built to match different levels of organisational need, but Platinum stands out for its proactive, partnership-led approach.

Tailored improvement and empowered teams

The Platinum service is all about accelerating return on investment from your Aptem platform. Regular reviews identify untapped features, support adoption of new tools, and ensure your processes are always aligned with best practice and sector standards.

“Triage Central Limited has benefited immensely from the annual audit and monthly reviews. Our onboarding process is now more robust, and learner engagement has noticeably increased,” says David Green, Operations Lead at Triage Central Limited.

With two full days of bespoke training included each year, your staff are always ready to get the best out of every new feature and system update. This not only supports compliance and quality but also reduces administration and enhances the overall learner journey.

“Using Platinum’s tailored training, we’ve upskilled our team quickly and confidently. It means we can focus on delivering great learning, knowing the technology is behind us,” reports Sarah Turner, Head of Compliance at Pareto.

Continuous improvement and strategic growth

Platinum customers benefit from a close, collaborative partnership with their named CSM. Monthly and quarterly reviews aren’t just about troubleshooting – they’re about planning for growth, measuring impact, and staying ahead of regulatory and market change.

Barnsley College, for example, implemented audit recommendations with support from Aptem training days, making data-led improvements that supported both Ofsted requirements and better learner outcomes.

“We value the ongoing dialogue and tailored insights. The Platinum service ensures we’re always evolving our provision in line with sector expectations,” notes Angela Price, Quality Manager at Barnsley College.

Exclusive networking and community

Platinum also includes an invitation to the aSpire customer conference, access to peer networks, and engagement in product forums. These not only provide best practice insights, but also a voice in Aptem’s ongoing product development.

Unlock greater impact with Platinum

Aptem’s Platinum service package is designed for ambitious providers who want more than just a system—they want a partnership for ongoing improvement and success.

Want to see more detail? See our Apprentice pricing page and read the full case study here.

Aptem’s Platinum service package empowers your team, leverages your technology investment, and achieves the outcomes your learners deserve.