Learn how to choose the right AI tools for your training provider, ask the right questions of every supplier, and roll out without chaos.
Most providers are asking the wrong question about AI. “Where can we use it?” makes AI the goal and turns your operation into the dependent variable. The better question is: “What does excellent look like in this function, and which tools support it?” That shift puts your delivery model back in the driving seat and makes AI earn its place.
In this session, Aptem Chief Product Officer James Love works through a practical framework for evaluating, choosing, and deploying AI tools across both sides of your business: learner operations and the business functions that keep everything running.
The session covers:
- A three-layer model for thinking about AI tooling: embedded AI in products you already use, horizontal tools like Claude and ChatGPT, and bespoke or in-platform builds.
- Seven questions every AI supplier should be able to answer before you sign anything, grounded in UK GDPR, ICO guidance, the Jisc procurement framework, and DfE safety standards.
- Three rollout approaches (methodical, devolved, blended) and why devolved within a central frame works best for most providers.
- A case study from Aptem’s own AI transformation journey, including what went well and what didn’t.
- The one rule that applies to any automation: never automate what you do not yet understand manually.
This session is grounded in real sector examples, including Aptem’s approach to responsible AI in regulated delivery. Watch the recording below.
Session 3 resources
